Fill out the form below to ask about making a return or for any shipping questions you may have.
We work to process and ship you order as fast as possible. Since our products are personalized to your specifications, the order may take a few days before it ships. We strive to get orders out within 2-4 days. Even if you choose rush shipping, the item still needs to be made before it ships to you so it usually will ship out the day after ordering.
After your order leaves our studio, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. Please note that business days are Monday-Friday, they do not included federal US holidays. Please contact us below with questions or if you need a gift by a certain date.
We have several options for shipping your purchase. Depending on the item, there are different speeds and charges for your purchased item. We do offer expedited shipping. Our handling time still may apply. You can email us to see how quickly we can ship the item you need. Please note, during holidays the USPS will not guarantee Express delivery (usually a 1-2 day service). Priority mail is typically a 3-5 delivery time. If sent via the USPS first class (economy rate), your package will generally arrive four to seven business days after it is shipped. Most items ship within 3-4 business days. You will receive an email when your order ships and information on your tracking number. You can also log into your customer account anytime and check the status.
Sending as a Gift
We do not include prices in our packaging so there is no worry that your loved one will see the receipt.
All our of items come in either a muslin pouch with our logo or a kraft jewelry box with logo. Perfect for gift giving.
Return and Exchanges
NON PERSONALIZED items may be returned up to 10 days after they are received by you. If you need to return a purchase, we ask that you contact us within 10 days for a return number via email.
If any reason you are not happy with your purchase, please contact us using the form below within 10 days of receipt with the order number and we will let you know how to return the item. We issue a full refund of the purchase price (less shipping charges unless it is our fault then we refund shipping charges as well) via the method you paid after the item has been received back to our studio. All products returned to us are fully inspected prior to issuing a credit to your card to be sure they have not been worn or damaged before processing the credit. We do not accept any return that shows signs of wear or alteration, scratches or blemishes, or has been engraved or sized after you have received them.
Personalized items can only be returned if there has been an error on the part of Kennebug such as a misspelling or major defect in the product that was missed in the inspection process. Please be sure to check the personalization you have entered before you finish your order. We can not accept returns for items that customers have entered the incorrect personalization in the ordering process.
We require that you contact us via email before you return an item. Please contact us with any questions. Jewelry sold by Generous Gems requires special precautions when being shipped.
To return any piece purchased from us you MUST follow these steps:
1. Use contact form below to send us a request to returen
2. Place jewelry inside its original jewelry box or packaging. Make sure to include all packaging, including any protective wrapping.
3. Include a copy of your invoice or a piece of paper with your order number, name on order, and contact information.
4. Place in an appropriate shipping box or bubble mailer securely. DO NOT use a standard plain paper envelope. They will get caught in the mail sorters and your jewelry will be lost. Make sure it is securely closed as well. If items are lost or damaged in transit to us we can not issue a credit.
Ship the item via a method that can be tracked (USPS, UPS, Fedex), you may need to purchase tracking services depending on the method you use. You can insure the item for the full purchase price for your protection from loss or damage at your own cost. Please keep the tracking number in your records if the item does get lost.
Once your credit is issued, it takes time for your refund to show up on your credit card depending on your issuing bank. Please note that any unauthorized, improperly packaged, or non-insured returns will be returned to sender.